Inbox triage & reply drafting
Reads every incoming email, works out what the customer needs, looks up the order and drafts a reply for your team to send.
02 · Automate
Let the busywork run itself.
We build the workflows, integrations and AI agents that take repetitive work off your team. Reliable, monitored and documented, running on tools you already pay for.
AI agents
What an AI agent can do, working live in your business
Document & invoice extraction
Pulls the numbers out of invoices, delivery notes and PDFs, checks them against your records and posts them where they belong.
Customer chat agents
Answers customers on chat or WhatsApp around the clock, takes real actions like rebooking, and hands anything tricky to a person.
Internal knowledge assistant
Your team asks questions in plain English and gets answers from your own policies, SOPs and documents, with the source linked.
Lead scoring & CRM updates
Scores every new lead, fills in the CRM, routes the hot ones to the right person and books the follow-up automatically.
Guardrails & human review
Every AI decision carries a confidence score. Anything below your threshold goes to a person, so nothing goes out that shouldn’t.
Workflow automation
Orders, invoices, onboarding, approvals, reporting. If a person copies data from one place to another or chases the same update every week, we can usually automate it end to end.
- Built in n8n, Make, Zapier or custom code, whichever fits best
- Error handling, retries and alerts from day one
- Human checkpoints where a decision is needed
AI agents & assistants
AI is good at reading, sorting and drafting. We use it where it is reliable: triaging inboxes, extracting data from documents, drafting replies and answering questions from your own knowledge base.
- Inbox and ticket triage with confidence scores
- Document and invoice data extraction
- Internal assistants trained on your policies and data
Integrations & APIs
When two systems do not talk to each other, your team becomes the integration. We connect them properly through their APIs, including bespoke and in-house systems.
- Shopify, Xero, HubSpot, Monday, Slack, Google and Microsoft 365
- Courier, warehouse and ERP platforms
- Custom APIs and webhooks for your own software
Questions we get asked
Which tools do you work with?+
Most modern SaaS platforms with an API, plus databases and in-house systems. We choose the simplest reliable option and avoid locking you into anything.
What happens when something breaks?+
Every automation is monitored. Failures retry automatically, and if something needs a person we alert you with the exact item and the reason.
Will AI make mistakes?+
It can, so we only use it where results can be checked or where it is highly accurate, and we route low-confidence cases to a human.