02 · Automate
We build the workflows, integrations and AI agents that take repetitive work off your team. Reliable, monitored and documented, running on tools you already pay for.
Orders, invoices, onboarding, approvals, reporting. If a person copies data from one place to another or chases the same update every week, we can usually automate it end to end.
AI is good at reading, sorting and drafting. We use it where it is reliable: triaging inboxes, extracting data from documents, drafting replies and answering questions from your own knowledge base.
AI agents
Reads every incoming email, works out what the customer needs, looks up the order and drafts a reply for your team to send.
Pulls the numbers out of invoices, delivery notes and PDFs, checks them against your records and posts them where they belong.
Answers customers on chat or WhatsApp around the clock, takes real actions like rebooking, and hands anything tricky to a person.
Your team asks questions in plain English and gets answers from your own policies, SOPs and documents, with the source linked.
Scores every new lead, fills in the CRM, routes the hot ones to the right person and books the follow-up automatically.
Every AI decision carries a confidence score. Anything below your threshold goes to a person, so nothing goes out that shouldn’t.
When two systems do not talk to each other, your team becomes the integration. We connect them properly through their APIs, including bespoke and in-house systems.
Most modern SaaS platforms with an API, plus databases and in-house systems. We choose the simplest reliable option and avoid locking you into anything.
Every automation is monitored. Failures retry automatically, and if something needs a person we alert you with the exact item and the reason.
It can, so we only use it where results can be checked or where it is highly accurate, and we route low-confidence cases to a human.
